Honolulu

Ticket prices vary based on the date and time of attendance.

Children 2 years and younger enter the show for free and do not require a ticket when accompanying an adult with a ticket.

Flexible entry allows ticket holders to enter the exhibit at anytime between the hours stated on their ticket.

Ultimate VIP Experience tickets include Anytime Entry (enter at any time on the date printed on your ticket, within current exhibit opening hours only), priority entry to the exhibit, choice of Festive Cocktail or Non-Alcoholic Beverage, and an exclusive ‘Twas the Light Before Christmas Merchandise gift.

November 22 – December 30, 2024

Hawai’i Convention Center, 1801 Kalakaua Avenue, Honolulu HI

Yes, onsite parking is available at the Hawaii Convention Center.

Guests will embark on a journey through a whimsical Christmas wonderland where every corner is a testament to the joy and magic of the season; each path leads deeper into a magical realm where holiday cheer sparkles. Take part in a snowball fight, make a special Christmas wish, or relax with a festive beverage while watching the show in the kalaidaSCAPE immersive room. There are endless opportunities for photos with loved ones against enchanting backdrops, whimsical light sculptures, and festive scenes that are straight out of a holiday storybook.

Seating is limited and is only available on a first-come, first-served basis. As seating is limited, we encourage guests to leave available seating for those with mobility limitations.

Yes, a cashless gift shop is available

We encourage you to leave valuables, large bags and other personal belongings at home. For the safety of our visitors and the exhibit, all bags entering or leaving the exhibit, including purses, are subject to inspection. Backpacks and duffel bags are not permitted in the exhibit.

There are no storage facilities, such as coat check, for guests.

No, we kindly ask all attendees to refrain from touching the screens during the experience.

Tickets can be purchased at the door, subject to availability. To secure a timeslot and best pricing available, please order your tickets in advance online.

All tickets are non-refundable, as stated in the terms and conditions agreed to prior to successfully completing any ticket purchase.

Change of date or time requests are subject to availability and must be made at least 24 hours prior to the scheduled entry time shown on your ticket. An $8 rescheduling fee will apply.

To exchange your tickets, please follow the step-by-step exchange process here

A confirmation email from ShowClix, our ticketing platform, is sent to the email address used when tickets are purchased.

You are also able to view your tickets at any time after purchase through signing in to your MyTickets account on ShowClix.

To sign-in to your MyTickets account, please click here.

Your username is the email address you entered when processing your order. If you don’t remember your password or don’t recall setting one up, please click “forgot your password” to reset it.

Children 2 years and younger enter the show for free and do not require a ticket when accompanying an adult with a ticket.

You can print a physical copy of your tickets, or you can present the QR code for your tickets off a smartphone or other device.

Yes, you can. Please ensure your guests have a physical copy of the tickets printed to be admitted entry if the tickets are gifted. Additionally, we require valid ID to be presented alongside the tickets prior to entry to ensure eligibility for the ticket type.

Yes, the shows contain bright lights that may cause discomfort for people with photosensitive epilepsy or other medical conditions. If this may affect your experience, please consult with a medical professional prior to attending the show.

Our Immersive Room has music playing that might be slightly louder than normal and may cause discomfort to people suffering from sensitivity to loud sounds. If this is your case, we recommend you are accommodated with a proper noise reduction device and consult with a medical professional prior to attending the show.

Yes, the moving images, sounds and lights involved in the immersive experience may cause dizziness, motion sickness or vertigo. If this may affect your experience, please consult with a medical professional prior to attending the show.

Yes, we allow service animals such as guide dogs. No pets are permitted.

We do not have wheelchairs or scooters for rent.

Yes, the shows are accessible for guests of all abilities. Our show welcomes wheelchairs, mobile scooters, canes, etc.

We will not have audio sensory items available for guests, however, we encourage parents and caregivers to bring appropriate sensory stimulants and items that you may require.